CANCELLATION
We accept order cancellation before the product is produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already produced.
RETURN
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case.
Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via the mail that is shown on the website's footer for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.
Please contact our Customer service at service@urcustom.com to get the return address.
REFUNDS
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
The shipping fee will NOT be refundable once items have been shipped.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (3 - 10 business days) before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us via the mail that is shown on the website's footer.
Return Address
All approved returns should be sent to our official returns center:
URcustom Returns Center
URcustom LLC
713 W 65th St, Los Angeles, CA 90001, United States
Please contact our support team before shipping your return. Unauthorized returns sent without confirmation may not be processed or refunded.
Contact Us
If you have any questions about our Cancellation, Return, or Refund Policy, please contact us at:
📧 Email: service@urcustom.com
