Personalized Pet Ceramic Mug with Your Dog or Cat's Figure & Name Unique Pet Lover Christmas Gift

Welcome to URcustom.com, your go-to destination for personalized gifts made with love for pet lovers.
We believe that every pet has a story, and every story deserves to be celebrated.

At URcustom, we specialize in creating custom, handcrafted gifts that capture the unique bond between you and your furry family members — whether it’s a playful puppy, a curious kitten, or a loyal companion who’s been with you through every moment.

🐾 Our Mission

Our mission is simple:
To help pet lovers everywhere celebrate their pets through meaningful, personalized keepsakes that last a lifetime.

Each piece we create — from custom embroidered sweatshirts and pet mugs to ornaments and home décor — is thoughtfully designed and made to reflect your pet’s one-of-a-kind personality. We’re passionate about turning your favorite pet photos into timeless memories you can hold, wear, and share.

🎁 What We Offer

At URcustom, you’ll find a variety of personalized pet gifts, including:

• Custom embroidered pet portraits on apparel & accessories

• Personalized pet mugs and homeware

• Pet memorial and remembrance gifts

• Unique seasonal gifts for dog & cat lovers

Every product is made-to-order, ensuring that your design is as unique as your pet.

❤️ Why Choose URcustom

• Made with Love: Every order is handled with care by our dedicated team of designers and artisans.

• Pet Lover Approved: We’re pet owners too — we understand the joy, laughter, and love pets bring into our lives.

• Sustainable & Thoughtful: We aim to create quality products that not only look beautiful but also last for years.

• Customer-Centered: Your satisfaction is at the heart of everything we do. We’re here to make your experience smooth, secure, and joyful.

🌎 Our Promise

We’re proud to serve pet lovers all around the world, delivering personalized gifts that connect hearts — one paw print at a time.
From the first sketch to the final product, we pour creativity, craftsmanship, and care into every design we make.

Whether you’re shopping for a special holiday, a birthday, or simply to honor the love you share with your pet — URcustom is here to help you celebrate it beautifully.

📩 Let’s Stay Connected

Have a question or idea for your next custom gift?
We’d love to hear from you!

📧 Email: service@urcustom.com

🌐 Website: www.urcustom.com

Company Address: 713 W 65th St, Los Angeles, CA 90001, United States

Follow us on social media and join our growing community of pet lovers who turn everyday moments into lasting memories.

URcustom – Where every pet becomes a masterpiece. 🐶🐱💖

Our Factory

Finally

If you have any additional questions or need further assistance, please do not hesitate to reach out to us. You can contact us via email using the mail address provided on our Contact Us page.

Delivery & Shipping Information

Understanding Your Delivery Time: Your delivery time is a combination of the following two components:

• Processing Time: This is the time required to prepare and customize your order. Each URcustom item is uniquely made-to-order. The estimated processing time for every piece can be found on its respective product page.

• Shipping Time: This is the time it takes for your order to be shipped from our facility and delivered to you.

To estimate when you will receive your order, simply add the processing time to the shipping time. This will give you a better understanding of when to expect your purchase.

Understanding Processing Time

The time it takes to process your order can vary significantly depending on the specific product you've selected. Here's what you need to know:

• Quick Ship Items: Some of our most popular styles are ready to go and can be dispatched within 48 hours of your order placement.

• Customized Pieces: For items that require a personal touch, such as engraved or custom orders, the processing time can range between 3 to 5 working days. This additional time ensures that every detail of your custom piece meets our high standards of quality and craftsmanship.

• Product Page Information: To find out how long it will take to process a particular item, please refer to the estimated processing time listed on the product's page. This estimate will give you a good indication of how long it will be before your item is ready to ship.

• Shipping Notification: Once your order is on its way, you will receive a notification via the email address associated with your PayPal account. This notification will include your tracking details and an estimated delivery date, keeping you informed every step of the way until your order arrives.

Shipping to North America

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-11 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 8-14 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 11-17 business g days

Shipping to the South America

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 7-12 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 9-15 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 12-18 business g days

Shipping to the Europe

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-12 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 8-15 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 11-18 business g days

Shipping to the Asia

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-9 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 7-11 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 8-12 business g days

Shipping to the Africa

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 8-12 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 10-15 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 12-18 business g days

Shipping to the Oceania

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-11 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 8-14 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 11-17 business g days

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email. This email will not only confirm that your order is on its way but will also include your shipment's tracking number. With this number, you can monitor the progress of your delivery and get real-time updates on its status. You can also track your order via our tracking page, please click here.

CANCELLATION

We accept order cancellation before the product is produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already produced. 

RETURN

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case.

Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via the mail that is shown on the website's footer for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.

Please contact our Customer service at service@urcustom.com to get the return address.

REFUNDS

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

The shipping fee will NOT be refundable once items have been shipped.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3 - 10 business days) before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us via the mail that is shown on the website's footer.

Return Address

All approved returns should be sent to our official returns center:

URcustom Returns Center
URcustom LLC
713 W 65th St, Los Angeles, CA 90001, United States

Please contact our support team before shipping your return. Unauthorized returns sent without confirmation may not be processed or refunded.

Contact Us

If you have any questions about our Cancellation, Return, or Refund Policy, please contact us at:

📧 Email: service@urcustom.com